Shipping policy

Shipping Policy

Thank you for shopping with Petzen.

Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

Shipping Times
Estimated shipping times vary depending on your location and product availability. Most orders arrive within 7–15 business days.

Please note that shipping times may occasionally be affected by high order volume, holidays, customs processing, or carrier delays.

Order Tracking
Once your order has shipped, you will receive tracking information by email when available.

Incorrect Shipping Information
Please ensure that your shipping address is correct before placing your order. Petzen is not responsible for packages sent to incorrectly entered addresses.

Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at bmg2019@yahoo.com and we will do our best to assist you.

Questions
If you have any questions regarding shipping, please contact us at:
bmg2019@yahoo.com